Refund policy
Cyan Art sells digital products delivered electronically. No physical products are shipped.
Because digital files cannot be returned after they have been downloaded or accessed, all purchases are final and generally non-refundable.
Refunds or replacements may be provided when:
- A file is corrupted, incomplete, or materially different from its product description.
- You receive the wrong files.
- You are charged more than once for the same order.
- You cannot access your purchase after we have attempted to resolve the delivery problem.
- A refund is required by applicable law.
Refunds are not provided for:
- Changing your mind after purchase.
- Purchasing the wrong product or size.
- Failing to read the product description or software requirements.
- Lack of access to suitable software, printing equipment, or printing services.
- Minor differences between screen colors and printed colors.
- Products that have been downloaded, shared, altered, printed, or otherwise used, except where required by law.
If you experience a problem, contact info@cyan-art.com within 14 days of purchase. Include your order number and a description or screenshot of the issue. We will first attempt to provide a corrected file, replacement download, or technical assistance.
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.
Nothing in this policy limits consumer rights that cannot legally be waived.